SSG is hiring!! position: Customer Service Manager. Location: greek campus (el-tahreer). Job Description: -Holds accountability for the Quality of solutions provided to Customer. -Acts as the customers’ primary point of contact and an escalation point. -Create and manage Service Improvement Plans triggered by: Quality Connect Survey (related to any and all functional areas). -Customer Complaint (including those related to customer invoices.
-Proactive Action (identified proactively) Ensure customers complains are managed and resolved in a timely manner. -Prepares periodic customer service reviews Handles non-commercial customer queries and complex customer service issues. -Proactively inform customer and end-users in advance of any anticipated service interruptions. -Handles change requests tracking of change implementation change reporting and change billing. Responsible for data integrity of customer information in all systems/tools. -Provides customer with up-to-date technical documentation including the Customer Operations Guide. -Ensures all technical documentations are posted and updated Job Requirements: +2 years of experience To Apply: inbox me or send your resume to: [email protected]
