Telecom Engineer
About the role
Perform 1st and 2nd level support for all corporate enduser during business hours. Control 1st and 2nd level support via contracted service supplier during off bussiness hours. Manage 3rd level support via service suppliers and vendors. Support for onsite video conference and Telepresence equipment. Support the administration of mobile phones within Egypt. Perform call logging for the Cairo PABX’s and ensure best call flow under cost, quality and MSC management objectives.
About you
Perform 1st and 2nd level support for all corporate enduser during business hours. Control 1st and 2nd level support via contracted service supplier during off bussiness hours. Manage 3rd level support via service suppliers and vendors. Support for onsite video conference and Telepresence equipment. Support the administration of mobile phones within Egypt. Perform call logging for the Cairo PABX’s and ensure best call flow under cost, quality and MSC management objectives.
Additional information
Manage local call routing on best cost objectives.
Support the regional Telecom Services budget for the ME and AF region.
Perform or support corporate Telecom Services cost saving projects.
People Management
Ability for virtual team building on global time zones.
Control and manage external vendors on their business provided to Telecom Services
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