Customer Service Representative Job August2018

Employer SUMMIT Job Title Customer Service Representative Vacancy Deadline(mm/dd/yy) 8/24/2018 Languages English Good Country Egypt City Cairo Job Category Call Center Job Type Full Time Job Level Junior Description Answer phones and respond to customer requests. 2. Complete customer Data on the CRM system and log customer request 3. Provide customers with service information dispatch the CRM cases based on the case flow using the CRM system . 4. Follow up with Technical Teams to resolve cases 5. Escalate delayed cases and record customer complains 6. Transfer customer calls to appropriate Tech staff. 7. Identify research and resolve

customer issues using the computer system. 8. Follow-up on customer inquires not immediately resolved. 9. Complete call logs and reports. 10. Recognize document and alert the supervisor of trends in customer calls. 11. Recommend process improvements. Other duties as assigned Qualifications – University Degree – Good English speaking and writing – Very good communication and interpersonal skills. – Very good problem solving and customer handling skills. – Good Computer skills. – Ability to work on Night Shifts basis Gender Any Car owner Any Experience 0 – New Graduate Years. Salary (L.E.) Negotiable Comments Please mention the job title in the subject Job Contact Email careers@summit-mea.com