Representative, Instructional Affairs/ Evaluation, Testing and Assessment Department For AUC
Employer The American University in Cairo – AUC
Job Title Representative, Instructional Affairs/ Evaluation, Testing and Assessment Department
Vacancy Deadline(mm/dd/yy) 2/1/2018
Languages – Basic English language proficiency level
Languages English, Good
Country Egypt
City Cairo
Job Category Customer Service
Job Type Full Time
Job Level Junior
Description – Handles all requests and issues for teachers and learners.
– Acts as customer service representative and provides information on all SCE programs to potential clients and learners.
– Refers learners requests / complaints to appropriate departments staff member.
– Sends a weekly report to supervisor on all complaints received and problems handled.
– Conducts the periodic electronic gradebook check and provides the data to ETAD to support ETADs quality control function of ensuring continual assessment of learners achievement.
– Conducts learner evaluation of instruction as well as other evaluation tools and surveys as needed.
– Hands out final exams to all faculty members and receives them back with answer sheets.
– Responds to routine requests for information.
– Responds by emails to routine requests from departments and serves as a liaison between SCE departments and learners.
Qualifications 1-2 years of administrative or office experience A minimum of 2 years of experience in customer service preferably within the area of education administration
Gender Any
Car owner Any
Experience 1 – 2 Years.
Other Skills – Excellent communication / interpersonal and organizational skills – IT skills: proficient in Microsoft applications, email and internet
Salary (L.E.) Negotiable
Comments Kindly mention the job code (50020638) in the email subject.
Job Contact Email [email protected]
