تعلن شركة ايكو لاب عن حاجتها شغل وظائف ممثلين خدمة عملاء بالقاهرة
Customer Service Representative
Job Overview
Candidate will be the main contact to our customers when it comes to placement of orders, follow up on orders execution and receiving customer concerns & complaints.
Candidate will be coordinating with the different departments within the Co to make sure that customer orders are executed on time.
Main Responsibilities
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Qualifications
Bachelor’s degree.
3+ years of experience in Customer service.
Good command of English language, both speaking and writing.
Good analytical skills
Good communication skills.
Energetic & self-motivated.
A trusted partner at more than one million customer locations, Ecolab (ECL) is the global leader in water, hygiene and energy technologies and services that protect people and vital resources. With 2015 sales of $13.5 billion and 47,000 associates, Ecolab delivers comprehensive solutions and on-site service to promote safe food, maintain clean environments, optimize water and energy use and improve operational efficiencies for customers in the food, healthcare, energy, hospitality and industrial markets in more than 170 countries around the world. For more Ecolab news and information, visit www.ecolab.com.
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