Hindawi Publishing Corporation is now hiring “IT Service Desk” to provide first-line support for the organization’s computers and network in order to ensure the effectiveness of computer system services.
Job Responsibilities:
– Provide first-line support to end-users regarding computer hardware, software, network, and technical issues.
– Escalate unresolved queries to the next level of support to handle them properly.
– Install and configure selected software and hardware products.
– Maintain printer queues by evaluating the overall printing process to maintain its efficiency.
– Resolve technical problems related to Local Area Networks (LAN).
– Recommend changes in software and hardware to improve computer capabilities
– Troubleshoot system and network issues as well as diagnose and solve the software/hardware errors
– Document and visualize the network diagram.
Qualification:
– Bachelor Degree in Computer Science field or any relevant study
– Minimum 1 year of related experience
– CompTIA N+, CompTIA A+, CCNA and MCSA Certifications are preferred
– Knowledge of Windows Operating System, Hard Desk – — Management tools, Anti-Spyware, Microsoft Office, Remote Control Software, LAN and Ethernet Cabling
Interested candidates are welcome to send their resumes to “[email protected]” and kindly write (FB/IT Service Desk) in the subject line of your email, or else it will not be considered.
